Residents await permanent solution to water billing issues as city secures contractor
JACKSON, Miss. (WLBT) – It’s been over a year since an agreement was reached with Siemens to reimburse Jackson’s water billing system. Still, problems persist with new and old residents not receiving statements.
But according to the mayor, these water problems could soon end.
“I didn’t get an invoice. That’s why I’m here, ”Roosevelt Thornton said outside the Jackson Water Sewer Administration at the Metrocenter Mall. “I pay my bill indicating my address. I did not receive an invoice this month.
Many Jackson residents are familiar with Thornton’s situation. He has been waiting since February for a new water meter.
“They have to have a better program,” Thornton said. “They need to have someone who is going to be real and not tell me one thing and do another thing. Be specific because I pay precise.
“I went downstairs to pay my bill and the lady said I had a credit of $ 940,” said a water customer.
She hasn’t received statements for months but continues to pay. The 30-plus-year-old resident left the billing office frustrated on Friday.
“I don’t know if they took the credit for it. I don’t know what they did, but now I don’t have it. So I managed this, ”said the stay-at-home mom of four.
Jackson’s mayor, Chokwe A. Lumumba, briefed citizens on the billing system during his press conference on Tuesday. He said fixes to the system are underway.
“We have identified and secured a contractor who is supplying a new meter,” Lumumba said. “We are in the process of recruiting a contractor for the installation. We have a project manager who will oversee the entire process. We have changed the billing software.
The former director of public works estimated that millions of dollars in sewer payments were lost due to the faulty system. Residents now want a permanent solution.
“The meter hasn’t been changed and it’s estimated the bill, and I don’t see how that’s correct,” Thornton added.
“They really have to do their homework to get these entrepreneurs. That’s definitely what they need to do, ”added mom Jackson.
Lumumba said the city is working with the state legislature to set aside bad debts. Customers with billing issues can apply for federal financial assistance through Mississippi Home Corp.
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